Shipping Policy

Last Updated: September 3, 2026

At L’ZELUVE, we are committed to making sure your order reaches you safely and securely. We ship our jackets and other products internationally using trusted carriers including DHL, FedEx, and UPS, depending on the destination and the most suitable available service.

1. International Shipping

We offer international shipping to customers in many countries around the world.

Shipping carrier and service may vary depending on the destination, availability, package size, and other logistical factors. Orders may be shipped through DHL, FedEx, or UPS.

Please note that certain countries, regions, remote locations, or restricted destinations may have shipping limitations. If we are unable to ship to your location, you will be notified.

2. Order Handling & Processing Time

Please allow 7–8 business days for your order to be processed and prepared for shipment.

Our handling time includes:

• Processing and verifying your order
• Preparing and inspecting your jacket
• Packaging your order securely
• Preparing the shipment for the selected carrier

Handling time is separate from shipping/transit time.

Orders are generally processed in the order they are received.

3. Shipping & Delivery Time

Once your order has been processed and handed over to the shipping carrier, international delivery generally takes approximately 9–10 business days.

Therefore, the estimated total time from placing your order to delivery is approximately:

7–8 business days handling + 9–10 business days shipping = approximately 16–18 business days total.

Please understand that delivery estimates are not guaranteed. Actual delivery times may vary depending on the destination country, customs clearance, carrier operations, weather, holidays, and other circumstances outside our control.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with your tracking information when available.

You can use the tracking number provided to monitor your shipment through the applicable carrier.

Please allow some time for tracking information to become active after the package has been picked up by the carrier.

5. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise specifically stated at checkout.

L’ZELUVE does not control customs fees and cannot predict the exact amount that may be charged by the destination country's customs authorities.

We recommend checking with your local customs authority before placing an international order if you are unsure about potential import charges.

6. Customs Delays

International shipments may occasionally be delayed while passing through customs.

Customs clearance times vary by country and are outside the control of L’ZELUVE and the shipping carrier.

A customs delay does not mean that your order has been lost. Please allow additional time for customs processing when applicable.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

• Full name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State/province/region
• Postal/ZIP code
• Country
• Phone number, where required

L’ZELUVE is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to make corrections before the order is shipped, but changes cannot always be guaranteed.

8. Failed or Missed Deliveries

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the package cannot be delivered for another reason, the carrier may make additional delivery attempts or return the package to the sender.

Any additional costs associated with reshipping a returned package may be the customer's responsibility.

9. Lost, Damaged, or Delayed Packages

We carefully package every order before it leaves our facility.

If your package arrives damaged, please document the damage and contact us as soon as possible with photographs of the package and the product.

If your shipment appears to be delayed, please first check the tracking information provided by the carrier. If you need additional assistance, contact our customer support team and we will do our best to assist you.

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's transportation and delivery procedures.

10. Delivery Delays Beyond Our Control

While we work with reliable international carriers, delays can sometimes occur because of circumstances beyond our control, including:

• Customs inspections or clearance delays
• Severe weather
• Public holidays
• Carrier operational delays
• Incorrect or incomplete addresses
• Remote-area delivery
• Transportation disruptions
• High shipping volumes
• Other unforeseen circumstances

Such delays do not qualify for a refund of the product or shipping charges unless otherwise required by applicable law.

11. Remote Areas

Some destinations may be classified by the carrier as remote or extended-service areas. Additional delivery charges or restrictions may apply depending on the destination.

If additional charges are required, we may contact you for further information or payment before shipment.

12. Delivery Estimates

The delivery times stated in this policy are estimated business-day timeframes and are not guaranteed delivery dates.

Estimated timeline:

Order Processing: 7–8 business days
International Shipping: 9–10 business days
Estimated Total: 16–18 business days

Weekends, public holidays, customs processing, and carrier delays may affect the actual delivery date.

13. Contact Us

If you have questions about your order or shipping, please contact the L’ZELUVE customer support team through the contact information provided on our website.

We are happy to assist you with questions regarding order processing, tracking, delivery, and international shipping.

Thank you for choosing L’ZELUVE.